Terms of use and sale
Direct payment mode active
While this mode is active, this section replaces any general prepaid-credit references below. Payment purchases the specific service or Artist Pack described in the order and does not create prepaid credit. Net price, VAT and total are shown before confirmation. Delivery does not start until the payment provider confirms the transaction. Approved refunds are sent to the original payment method under the Payments and refunds policy.
1. Operator and scope
hitsfy is a brand of Mantovani Europe S.L., VAT ESB93278109, Calle Parra S/N, Edificio A.C.E.B., Oficina 8, 29631 Arroyo de la Miel (Málaga), Spain (“hitsfy”). These terms govern the platform, hitsfy credit, digital marketing services and support. Written complaints may be submitted through the support channels shown in the platform. Mandatory consumer rights remain unaffected.
2. Account and acceptable use
The account is personal. Users must keep credentials, contact, tax, billing and target URL data accurate. Security attacks, unauthorised automation, illegal or deceptive activities, infringement of third-party rights and use contrary to a destination platform’s rules are prohibited. hitsfy may restrict an account or support in cases of abuse, fraud or technical risk.
3. Prepaid service credit, VAT and VIES
Payment purchases closed-loop prepaid service credit, usable only for campaigns and digital services sold directly by hitsfy. It is not a payment account, digital wallet or cash top-up: it cannot be transferred between users, spent with third parties, earn interest or be withdrawn as cash.
The selected credit is the taxable base. Before payment, hitsfy displays billing data, net credit, tax rate, VAT and the gross total. For EU businesses outside Spain, the VAT number is checked through VIES; a valid result may enable reverse charge, while an invalid result means standard VAT applies. Payment may be temporarily blocked if VIES is unavailable. Only net credit is added to the wallet and VAT is not charged again when that credit is spent on a service.
4. Orders and campaigns
Price, quantity, options, schedule, refill terms and credit due are displayed before confirmation. Order statuses describe the operational workflow. Users warrant that they may promote the submitted URL. Incorrect, private, removed or inaccessible URLs may delay or prevent delivery.
5. Targets, quantities and Artist Packs
Where a starting count is visible, the final target normally equals starting count plus contracted quantity. Where the destination platform does not expose a starting count, delivery is reported as an increase (for example, “+1,000 units will be delivered”) without an absolute target; this is a normal delivery method.
Standard deliveries remain in progress for the stated period, normally seven days, and complete at expiry unless an operational exception applies. Artist Packs may be one-off or weekly. Weekly batches start on their configured weekday, remain in preparation until then, progress together and unlock only after the preceding week closes. A shortfall may be calculated as expected target minus actual count and added to the next delivery. A line may be marked not delivered with a visible reason when required content is missing.
6. Third-party platforms and results
hitsfy does not control algorithms, filters, suspensions, removals or decisions of Spotify, Meta, Instagram, TikTok, YouTube, Apple or other third parties. Unless expressly stated, commercial outcomes, rankings, certifications or account verification are not guaranteed. Users remain responsible for compliance with third-party terms.
7. Refill
Where included, refill is available for the period shown in the order, normally 30 days and sometimes extendable to 360. It applies to verifiable drops below the hitsfy target within contracted limits. Multiple orders or third-party activity on the same URL may prevent attribution and limit refill. No-target services follow the quantitative terms shown in the order.
8. Cancellations, refunds and withdrawal
Before delivery starts, hitsfy may cancel an order and restore all or part of its value as service credit. After start, any adjustment depends on the undelivered portion, service characteristics and applicable law. Where a card refund is due or approved, it is initiated to the original payment method within 5 business days of approval; the card issuer may normally require a further 5–10 business days to display it. Full methods, timeframes and request instructions are published on the Payments and refunds page. For digital services started at a consumer’s request, withdrawal rights may cease where the law permits after express consent and acknowledgement. Nothing excludes mandatory remedies for non-conforming or undelivered services or hitsfy error.
9. Intellectual property, data and confidentiality
hitsfy software, design and content are protected. Personal data is processed for accounts, payments, delivery, support, security, tax duties and permitted communications. Necessary data may be shared with payment, infrastructure and delivery providers under applicable law.
10. Liability
hitsfy is liable as required by law for attributable direct loss. It is not liable for third-party outages or decisions, misuse, incorrect data or URLs, user modifications or unforeseeable indirect loss, except in cases that cannot lawfully be limited.
11. Changes, law and disputes
Material amendments receive a new version and effective date and, where required, fresh acceptance. Spanish law applies without reducing mandatory protections in the consumer’s country. The parties should first seek a solution through support; jurisdiction follows applicable mandatory rules.