Payments and refunds

1. Payment for the specific service

Each payment is linked to the service or Artist Pack identified in the order and is not a credit top-up. Net price, applicable VAT and total are shown before confirmation. Payment is processed by myPOS on its secure hosted page; hitsfy does not receive or store full card details. The order remains on hold and delivery does not start until myPOS confirms the transaction.

2. When to request help or a refund

Contact Support from the account area and quote the order number for duplicate or incorrect payment, non-delivery, a non-conforming service or any other entitlement under applicable law. Ordinary changes on third-party platforms are not automatically a service defect.

3. Method and timing

Where a refund is due or approved, it is sent to the original payment method within 5 business days of approval. The card issuer may normally require a further 5–10 business days to display it. A refund is not automatically converted into internal credit.

4. Digital services already started

Before delivery starts, a full or partial refund may be granted as appropriate. After start, the undelivered part, service characteristics and mandatory rights are considered. For digital services started at a consumer’s request, withdrawal rights may cease where the law permits after express consent and acknowledgement.

5. Merchant

Mantovani Europe S.L., VAT ESB93278109, Calle Parra S/N, Edificio A.C.E.B., Oficina 8, 29631 Arroyo de la Miel (Málaga), Spain. Written requests may be submitted through the support channels shown in the platform.